Mental health services

COVID-19 Alert Level 4 update to tangata whaiora, service users and whānau

18 August 2021

(We understand the text that was sent out from our Mental Health Service may show on some phones with extra letters and characters. Please be reassured this text was from Hawke's Bay District Health Board and the links are safe.)

Aroha to you all.

We want to make sure we remain connected with you to maintain your wellbeing during this time. While we will limit face-to-face meetings we can connect with you virtually, which will meet some of your needs safely.

We will be offering phone (virtual) appointments instead of face-to-face appointments with our clinical staff for most situations. We can use video contact via mobile phones/computers.

If the clinician needs to meet with you face-to-face, they will tell you where the meeting will occur and will make arrangements with you, and your family or whānau if appropriate, for that to happen.

Emergencies and after hours please continue to contact: Emergency Mental Health Service on 0800 112 334.

Please do not come to Hawke’s Bay Hospital campus unless you are specifically asked to do so.

Read our full letter here.

Other places to get help: 

You can also contact the “Need to Talk” 1737 line as well as;

  • Depression Helpline 0800 111 75
  • Lifeline 0800 543 354
  • Samaritans 0800 726 666
  • Youthline 0800 376 633
  • Red Cross : 027 8019661 or
  • Child Youth and Family Oranga Tamariki 0508 236459
  • Alcohol and Drug Helpline : 0800 787 797

Ngā mihi, best regards,

Mental Health and Addictions Directorate

Every year at least one in five people will suffer a mental illness affecting the way they think, feel, behave or relate to others.

For those affected help is available throughout Hawke’s Bay with a range of community services, within schools and in specialist hospital services. Support is also available to families/whānau.

Mental illness can affect everyone. Symptoms vary from person-to-person and can significantly affect relationships, work and quality of life. With the right care you can recover from a mental health illness.

If you, or someone close to you, may be suffering from a mental illness get the help you need – talk to someone, a family member, your family doctor, one of the many mental health services helplines.

Watch these helpful ways to wellbeing videos

Wellbeing episode 1

Wellbeing episode 1 Te reo

Wellbeing episode 2

Wellbeing episode 2 Te reo

Wellbeing episode 3

Wellbeing episode 3 Te reo

Wellbeing episode 4

Wellbeing episode 4 Te reo

Community mental health services:

  • Community Mental Health South is an adult mental health and addiction team, providing assessment and treatment services. They are based in Hastings and Waipukurau.
  • Community Mental Health North is based at Napier Health, and provides adult mental health addiction, assessment and treatment services at home.
  • Wairoa Community Mental Health is located alongside Wairoa Health and offers adult mental health, addiction, assessment and treatment services.
  • Springhill Treatment Centre is a residential addictions and mental health service.
  • Day activity based recovery programmes are run at Te Puawaitanga (Te Taiwhenua o Heretaunga) and Manaia House (Whatever It Takes Trust). These programmes assist people recovering from mental illness to develop life skills for independent living in the community.
  • Wai-o-Rua (Te Taiwhenua o Heretaunga) is a short stay programme for people, referred by the DHB, for supported time out to rest and re-focus.

Mental health services especially for women and children:

Specialist hospital mental health services:

  • Specialist psychogeriatric care for older people is based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital.
  • Ngā Rau Rākau, the Intensive Mental Health Inpatient Unit, provides support and care for adults affecting by acute mental illness with both day programmes and inpatient residential care.  The 23 bed unit is made up of 16 inpatient beds and seven sub-acute beds. The unit is light, modern and as home-like as possible, and includes a gym to help patients to get active.

    The name Ngā Rau Rākau means a collection of trees. By standing together, as part of the forest, Ngā Rau Rākau, the trees are protected, they are sheltered, they grow healthier, they grow stronger, they are supported and safe.