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Merry Christmas and a Happy New Year from the Consumer Feedback Team.
Our office is now closed until Wednesday 10 January 2024. Any feedback received will be reviewed after 10 January 2024. If you have an immediate care issue, please speak with the manager in charge of the ward or service concerned.
General enquiries about a patient or hospital services:
Please phone the call centre 06 878 8109 or click here to send them an email.
Enquiries about DHB or community-funded services:
Please phone 06 878 8109 or email the CEO.
Tell us what matters to you:
Feedback, compliments or complaints
We would really like to know what you thought about the care, you, or your family/whānau received. This helps us to get things right.
If you have a problem you want sorted straight away, please talk with the staff caring for you or ask to speak with a manager in that area.
Other ways you can tell us what matters to you:
Fill in a form online
We are currently experiencing issues with our online feedback form. While we work to fix this, you can email your feedback to email@example.com
Download a freepost form
Feedback forms are also available from wards, villas and reception. Mail to: Consumer Engagement, HBDHB, Private Bag 9014, Hastings 4156.
Call 0800 000 443, or the consumer and whānau feedback lead 06 873 4877.
What happens if my feedback is a complaint?
When your complaint arrives we will let you know we’ve received it within five working days. If we have to let you know by mail, it may take a bit longer depending on where you live. During public holidays it may take longer for us to contact you.
If you have complained for a friend or family/whānau member we might need to ask for their permission before we can respond.
Normally, we will respond within 20 working days. During public holidays it may take longer for us to contact you.
If you need more help or are not happy with the way we dealt with your complaint you can contact:
The Health & Disability Commissioner (HDC)
Phone: 0800 11 22 33
Mail: PO Box 1791 Auckland
The Nationwide Health & Disability Advocacy Service
Phone: (06) 835 1640
Mail: PO Box 819, Napier 4140