Reach out

It's normal to have ups and downs or feel knocked off balance sometimes, especially after a significant event, but you don't have to go it alone. Free health and wellbeing support is available to help you get back on track.


Free GP visits and counselling available from 15 January 2024

A new hauora and wellbeing package will be available to Hawke’s Bay residents affected by Cyclone Gabrielle from 15 January 2024 including free counselling and GP or virtual appointments. These initiatives are available until 30 June 2024.


Free counselling

People affected by Cyclone Gabrielle can access:

  • Up to seven free counselling sessions (face-to-face or online options available), ask your GP clinic for more details
  • you can also access counselling by calling/texting 1737

Please note there can be a wait of 4-6 weeks for face-to-face counselling.

Free online telehealth appointments

Practice Plus offers same day clinical consultations with a doctor or nurse.  They are easy to book for anyone who cannot access a GP,  including people who are not enrolled with a practice as well as rural and isolated communities. Practice Plus can also issue prescriptions and make referrals as needed.  Read more here.

People affected by Cyclone Gabrielle can access:

  • Practice Plus telehealth and virtual appointments 
  • support to access Practice Plus through Māori hauora*
  • rongoā (traditional Māori healing) through Māori hauora.

In addition, the Manu Taupua programme run by Health Hawke’s Bay is available for Māori, Pasifika and community card holders wishing to enrol in a GP clinic. Read more.

Free GP/primary health services for displaced people

Free GP appointments are available for people who have been displaced from their homes (category one, two or three) in Hawke’s Bay.  

Displaced people from Hawke’s Bay can access:

  • two free GP and two free nurse consultations
  • one free emergency after-hours consultation
  • Free pharmacy consultations for the minor health conditions listed below
  • All the services available to cyclone affected people

Support for Wairoa

Cyclone affected or displaced people resident in Wairoa get free access to:

  • Two or more GP and nurse consultations through the Wairoa Queen St practice (dependant on need)
  • All the services available to cyclone affected people in Hawke’s Bay.

Free Community Pharmacy health service for cyclone affected people

Your community pharmacy offers advice, treatment, and referral for minor health conditions, including treatment options and medication.  

Cyclone affected people will be able to access free pharmacist consultations for the following health conditions:

  • Dehydration from gastrointestinal illnesses
  • Eye inflammation and infections
  • Scabies
  • Headlice
  • Pain and fever in children
  • Eczema/dermatitis
  • Minor skin infections
  • Uncomplicated urinary tract infections in women.

Further help

The following hauora open access clinics can provide support to whānau who want to access online counselling or Practice Plus doctor or nurse consults:

Te Ara Waiora – open access clinics

  • Te Taiwhenua ō Heretaunga -  Waipukurau and Flaxmere
  • Te Kupenga Hauora - Napier
  • Roopu a Iwi Trust - Maraenui
  • Kahungunu Executive - Wairoa

Community Hauora and Wellbeing Grants

Applications to the Community Wellbeing and Hauora Grants have now closed. These grants were made possible via Mental Health and Wellbeing funding allocated by the Government following the North Island weather events.

Read more