The Big Listen


1. What is the Big Listen?

The Big Listen is all about the 'people’ side of our workplace and our service where we’ll be asking people to have their say about what it’s like working in the sector as well as receiving care with us.

2. Why are you doing this?

Here at Hawke’s Bay District Health Board we want to excel in our care and our standards, but in order to make any improvements, we need to first understand from staff and consumers what their experiences have/are like so that we can identify what works well and where more support or improvement is needed in order to deliver safer and higher quality care across the Hawke’s Bay health system.

3. How can I get involved?

Had a good experience? Had a bad experience? We’d love to hear from you!

You can take part in two ways:

Confidential Survey: Please take part by filling out one of our confidential surveys online or in hard copy (you will find printed copies at our hospital and health care centres near bright pink The Big Listen boxes as well as out in the community). The close-off date for surveys is Friday 29 September 2017.

Register Now for an In Your Shoes listening session!

In Your Shoes listening sessions are being held across Napier, Hastings and Wairoa between 26 and 28 September.

In Your Shoes sessions are for consumers to talk to staff about what really made the difference in their experiences of our care and offer ideas for where improvements can be made. The intention is to talk to around 100 consumers during the three sessions. Whether your experience has been good or bad, we’d value your participation!

Locations, dates and times are:

Tuesday 26 September, 6:00pm – 8:00pm – Omahu Marae, Fernhill
Wednesday 27 September, 1:30pm – 3:30pm – Wairoa Health Centre"
Thursday 28 September, 12:30 – 2:30 – Napier Conference Centre, Marine Parade

Register Now as spaces are limited!

4. Who do I contact?

Email: and we will be in touch.