Disability support - NASC Hawke's Bay (Needs Assessment Service Coordination)

What do we do?

NASC Hawke's Bay is an assessment and service coordination agency that assists people with a disability, and their family/whānau, to maintain independence in their home and community, or a residential setting.

What is needs assessment?

A needs assessment helps to determine a person's abilities, resources, goals and needs, in order of priority.

What is service coordination?

During service coordination we look at a range of options to meet your identified needs and goals. This may include a mix of privately and publicly funded services, as well as help from family and friends.

The referral process

Access to NASC Hawke's Bay is through referral from the following sources:

  • people can phone directly
  • your family doctor, practice nurse or district nurse may refer
  • other support networks may contact the NASC Hawke's Bay office

Services provided

Services that NASC Hawke's Bay can link clients to include:

Other information and advice

  • Your privacy and confidentiality will be respected.
  • You have a right to access all information arising from your assessment.
  • If you have any concerns regarding your assessment or service coordination, then you may ask for a review. Please express your concerns to your assessor/coordinator in the first instance.

Basic Housework Support for eligible people 

People are eligible for basic housework support, such as vacuuming and bathroom cleaning, for various reasons.  For example, some people need short term support for a variety of medical conditions, and once they improve they no longer need it. For others, such as older people with limited mobility, this service allows them to live safely and independently in their own home for longer.

Referrals to the service are required, usually through your family doctor, or from within a hospital-based setting before discharge.

In January 2020, following a complete review of its household management criteria process, the DHB incorrectly sent letters to eligible people advising their basic housework support services would cease.   The DHB quickly became of its error, apologised to all who were affected and reinstated housework support for those people as soon as possible.

The DHB conducted its own internal review to understand how this could have happened.  As a result of this review, many learnings were identified. This has resulted in more robust systems being put in place when any service review or change is implemented, so this can never happen again.

If people would like further information on household management support they should contact NASC directly, their family doctor, practice nurse or district nurse.